An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Yes — every item listed is physically in stock, inspected, and ready to ship. No dropshipping.

New: Factory-sealed with full manufacturer warranty. Open Box: Demo or unused units, tested, and often still under partial warranty. Pre-Owned: Gently used, verified functional, with 14-day limited warranty.

You can reach us at: support@wisesoundaudio.com (Customer inquiries & order help) admin@wisesoundaudio.com (Business & admin matters) Or visit our [Contact Us] page for a quick message form or WhatsApp support.

Yes. All items are tested, and descriptions reflect actual condition. Photos are taken from the physical item unless otherwise stated.

We specialize in high-fidelity audio gear, including headphones, IEMs, DACs, amplifiers, studio gear, and accessories. We carry New, Open Box, and Pre-Owned items — all clearly marked.

We offer no refunds. Exchanges are allowed only for defective items. Clearance and final-sale items are sold as-is with no return or exchange.

Yes. We ship worldwide using FedEx, fully insured. Shipping is free within Malaysia, and free internationally for orders over RM1000.

Malaysia: 1–2 working days. International: 3–7 working days depending on destination.

Yes. Every non-new item is tested for full functionality before being listed. We do not sell items with hidden issues or unstable performance.

These are brand-new, factory-sealed units that come with the full official manufacturer warranty. They’ve never been opened or used.

If there are any visible flaws, we will photograph and describe them clearly in the listing. We aim to be as transparent as possible — what you see is exactly what you’ll receive.

Pre-Owned items are previously used products that have been carefully tested, cleaned, and verified by our team. They are sold in working condition and come with a 14-day limited warranty from Wise Sound Audio.

Open Box items are usually display units, unused customer returns, or demo pieces. They are fully inspected, tested, and cleaned by us before being sold. Many still include original accessories and have partial manufacturer warranty remaining.

Returns are not accepted unless the product is not working as described. We offer exchange only for faulty units reported within 14 days of delivery.

We list exactly what’s included in each product. Some Open Box or Pre-Owned units may be missing minor accessories — this will always be clearly mentioned in the product description and photos.

You can reach us at: support@wisesoundaudio.com (Customer service) admin@wisesoundaudio.com (Admin & business matters) Or visit our Contact Us page.

Yes, we ship worldwide using FedEx with full insurance. Shipping is free within Malaysia and free internationally for orders over RM1000.

Malaysia: 1–2 working days. International: 3–7 working days depending on destination.

Yes. Everything listed on our website is physically in stock and ready for immediate shipping.

We specialize in new, open box, and pre-owned audio equipment — including headphones, IEMs, DACs, amplifiers, studio gear, and accessories.