Shipping & Return Policy
Shipping & Return Policy — Wise Sound Audio
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Shipping Policy
Processing Time:
Orders are processed within 1–2 business days after payment confirmation.
Shipping Method:
All orders are shipped via FedEx with full insurance coverage.
Double-box packing is used for all sensitive and high-value audio equipment.
A tracking number will be provided once your order ships.
Shipping Area & Delivery Time:
Malaysia:
Free shipping nationwide.
Estimated delivery: 1–3 working days.
International:
Free shipping for orders above RM1000.
Estimated delivery: 5–10 business days depending on destination.
Full insurance included for all shipments.
Insurance:
Every shipment is fully insured against loss or damage during transit.
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Return & Exchange Policy
Important:
Wise Sound Audio operates a strict no refund policy.
Only exchanges are allowed if the product is defective upon arrival.
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New Items:
New and sealed products are eligible for exchange only if found defective upon arrival.
No refunds will be issued under any circumstances.
Exchange requests must be made within 48 hours of delivery.
Open Box & Pre-Owned Items:
Open-box and pre-owned products are covered under Wise Sound Audio’s 14-day limited warranty (unless otherwise stated).
Exchange is available only if the product is defective during the warranty period.
Cosmetic imperfections, minor marks, or packaging issues are not valid reasons for exchange.
Clearance & Final Sale Items:
All clearance and discounted items are sold as-is.
No return, refund, or exchange will be accepted for clearance products.
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Return Conditions:
Customers must contact Wise Sound Audio within 48 hours of receiving their order to request an exchange.
Returned items must be in unused condition, with all original packaging, accessories, and documentation.
Return shipping costs are the responsibility of the customer unless the item is confirmed defective.
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Contact for Exchanges
Please email us at support@wisesoundaudio.com within 48 hours of delivery with your order number and issue details.
Our team will assist you within 1–2 business days.